RBI processed 99.9% of citizen charter applications on time in October 2026

SHOTS Desk · Mon · 2 Nov 2026 · 18:45 · Reported

The Reserve Bank of India received 15,725 applications under its Citizen's Charter in October 2026 and processed 15,186 during the month. Of those processed, 15,164 (99.9%) were handled within the prescribed timeline and 22 (0.1%) beyond it. At month-end, 2,498 applications remained pending, of which 2,483 (99.4%) were still within timeline and 15 (0.6%) beyond it. The 15 overdue cases were awaiting inputs from external agencies (13) or under process (2). By function, Currency Management had the highest volume at 6,924 applications, followed by Banker to Banks and Governments at 6,497. Foreign Exchange Management and Regulation and Supervision each had applications pending beyond the timeline. The total number of services under the Charter stood at 206 as of October 31, 2026, according to the RBI.

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